Veterinary Receptionist (Client Care Assistant) - Part Time
Job in
Pembroke, Pembrokeshire, SA71, Wales, UK
Listed on 2026-08-09
Listing for:
Medivet
Part Time
position Listed on 2026-08-09
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Clerical -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Clerical
Job Description & How to Apply Below
Pembroke, Pembrokeshire time type:
Part time posted on:
Posted Todayjob requisition :
JR004532
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care.###
** Your career means more than a rota and a job title, that’s why we offer:
**** Health and wellbeing
*** Health Cash Plan from day one
* 24/7 counselling and wellbeing support
* Life Assurance 3 x salary
** Annual leave
*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service
* Extra ‘Day for You’, a paid day off just for you
** Additional support
*** Cycle to Work
* Season Ticket loans
* Discounts on Medivet products and services###
** About you
** You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
The role consists of 26.7 hours a week, Wednesday 08:30 - 18:30, Thursday 08:30 - 17:00, Friday 08:30 - 17:00 and 1:4 Saturdays 08:30 - 13:00 based at the Pembroke practice.###
** What you’ll be doing
** Typically, in this role, you’ll:
* Carry out reception duties, greeting clients on arrival, and updating records
* Triage the impact of emergency appointments, contacting clients and rearranging as needed
* Manage the practice diary to ensure appointment availability is optimised to team skillset
* Answer client phone calls and manage messages
* Ensure appointment slots are available for clients to book online
* Process any repeat prescription order requests
* Work collaboratively within a supportive team
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