UCR Operations Team Lead — Coaching Frontline Service
Listed on 2026-10-11
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Management
Operations Management, Project & Program Management, Change Management
Department for Work and Pensions (DWP) is seeking an UCR Operational Team Leader to coach and lead a team responsible for entitlement reviews for claimants. You will guide delivery of the review process and support colleagues to achieve accurate outcomes.
In this role you will line-manage agents, monitor performance, and prioritise workloads while handling escalations and complex queries with stakeholders. You will contribute to the One Service ethos and ensure quality customer service.
We would love to welcome a new UCR Operations Team Lead — Coaching Frontline Service to our team in Pembroke Dock, Wales, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 32.000 - 42.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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