Patient Coordinator

Job Description Summary

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas.

Schedule: hours may vary depending on the needs of the urgent care including weekends and holidays; flexibility required

• Maintain patient's safe passage in and out of the practice
• Answer front desk phone calls.
• Anticipate needs of patients, and the doctor
• Respond to patient's concerns
• Maintains patient confidentiality
• Demonstrate excellent customer service skills, check patients in and out utilizing our electronic internal practice management system.
• Confirm patient information at the time of check in.
• Complete / confirm insurance eligibility; correctly identifying type of visit for patient.
• Explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required.
• Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits.
• Maintain optimum customer service and patient confidentiality.
• Other duties as assigned.

• High School Diploma
• Externship/Internship within related healthcare practice preferred.

Minimum Education - Preferred

High school or equivalent

Minimum Work Experience

2 years working experience.

Ability to interact effectively and in a supportive manner with persons of all backgrounds.

Excellent telephone skills and etiquette.

Ability to work well under pressure.

Ability to work accurately and efficiently.

Must have computer knowledge.