Intake Coordinator - Part Time

Intake Coordinator Opportunity - Part Time, Weekends

We are hiring for a Part Time, Benefit Eligible, Intake Coordinator to work 2pm to 10:30pm for 24 hours per week. This position required working every other weekend. Pembroke Hospital is a 120-bed acute care, inpatient behavioral health facility located south of Boston, in Pembroke, MA. Situated on 26 acres, we offer inpatient and partial hospitalization treatment to teens, adults and older adults, and our services are designed to assess, stabilize, and treat patients by addressing their primary symptoms and problems.

At Pembroke Hospital, all positions begin and end with caring for the Patient. By Listening Deeply and Understanding the Story of our Patients, we will Make a Difference in the Lives we Touch.

The Intake Coordinator is responsible for working collaboratively in the admissions department responding to inpatient referral requests from clinicians, patients, family members, managed care company staff, and others. Intake Coordinators must answer calls entering the queue (or coming in on direct extensions) and process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to Pembroke Hospitals program or providing appropriate information to the caller.

Completes the intake call sheet on all referrals including for inpatient as appropriate for the position. Gathers all necessary demographic, clinical and financial information on call sheet. Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff. Requests evaluation from ESP/ED/Referrer as appropriate. Assists Intake Coordinators when requested in interpretation of lab values, and diagnostic testing within Pembroke guidelines in order to facilitate appropriate referrals to facilities.

Reviews for first call acceptance of appropriate patients based on Pembroke protocols. In a timely manner, notifies the units of pending admissions. Sends completed call sheets and insurance verification/authorization to Hospital Unit, Utilization Review and Business office. Maintains accurate, up-to-date bed availability including update hospital staff of pending admissions or cancellations. Update external bedboard on regular basis.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Further your education at a low cost through our Tuition Discount partnership with Chamberlin University
• Student Loan Repayment - $200 per month
• Tuition Reimbursement - $5,000 per year

Qualifications Requirements

• High School Diploma required.
• Bachelor's degree preferred
• 1+ years of prior work experience within an Inpatient Behavioral Health facility and/or prior admissions experience preferred

Skills/Knowledge Requirements:

• Excellent interpersonal communication skills
• Knowledge of appropriate nursing assessment, diagnosis, and intervention with psychiatric patients
• Excellent phone and customer services skills
• Ability to understand Financial and Insurance terminology
• Strong computer and office equipment skills
• Strong knowledge of medical terminology
• Professional and caring demeanor
• Ability to work in a fast-paced environment

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.