Accounts Executive Job Penarth area,Wales UK,Accounting

Role Overview

You will support high-volume customer operations and end-to-end Accounts Receivable (AR) processes, ensuring timely billing, collections, and reconciliation while delivering excellent customer service.

Job Responsibilities:

Customer Enquiries & Service Management

Manage high-volume inbound enquiries via ticketing systems (e.g., Zendesk/Freshdesk)
Provide accurate, professional, and timely responses (SLA-driven)
Escalate complex cases to relevant stakeholders within defined timelines
Maintain proper documentation and logs of escalations

Accounts Receivable Operations

Process billing, receipting, and refunds accurately and on time
Maintain up-to-date financial records in systems
Perform account reconciliation and resolve discrepancies
Handle debtor management and recovery (calls, emails, dunning)

Grant Reconciliation Support

Reconcile funding against internal records
Track disbursements and payment statuses
Ensure accurate system updates

Administrative & Operational Support

Data entry, filing, and documentation
Support system migration validation and UAT
Assist in daily operations and pre-course checks
Handle ad hoc tasks as assigned

KPIs

Enquiries resolved within 3 working days
Billing/receipts/refunds processed within 5 working days
Grant reconciliation within 3 working days
Consistent and timely debt recovery follow-ups

Job Requirements:

Diploma or higher qualification
2+ years in customer service, operations, or finance (fresh graduates welcome)
Experience in AR / billing / collections preferred
Ability to manage 70–80 tickets daily
Strong Excel skills and attention to detail
Exposure to ERP systems (SAP) and Zendesk/Freshdesk is advantageous
Strong professionalism and communication skills
Ability to work under tight timelines and KPI-driven environments
Compliance with data protection and financial regulations
Adaptability to evolving responsibilities

Others:

Working Hours:

Monday to Friday, 8:30 AM – 5:45 PM
Initially on-site (hybrid/off-site flexibility based on performance)
Fast-paced, high-volume and exciting environment
Competitive salary (commensurate with experience)
Performance Bonus based on achievement of KPIs and individual performance
Medical Insurance provided (in line with company policy)
CPF Contributions for Singapore Citizens and Permanent Residents in accordance with local regulations
Annual leave, sick leave, and benefits aligned with the Singapore Employment Act

Vault Personnel Pte. Ltd.
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