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Customer Service Rep Bilingual Event Manager / Planner Customer Success Mgr./ CSM

Guest Relations Lead — VIP Service & Upselling

Job in Penarth, Vale of Glamorgan, CF64, Wales, UK
Listing for: RC HOTELS (PTE.) LTD.
Full Time position
Listed on 2026-02-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Event Manager / Planner, Customer Success Mgr./ CSM
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
A leading hotel chain in Wales is seeking a Guest Relations Officer to assist guests with check-in, resolve inquiries, and maximize room revenue through upselling. The role requires a minimum ‘O’ Level education, excellent computer skills, and strong interpersonal abilities. Candidates should be presentable, adaptable to diverse cultures, and have a knack for leadership within a team. If you excel in customer service and enjoy dynamic environments, this position offers a vibrant work atmosphere and the opportunity to enhance guest experiences.
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