Customer Svc Exec; Call Centre, Service, Spare Parts JAC

RESPONSIBILITIES

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively elevate query trends, potential issues and recurring service failures to the team lead/manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service requests and any follow‑up interaction are logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Prepare and generate weekly customer service reports, and weekly and monthly reports to BU and HOD.
• Manage spare parts inventory.
• Perform other assigned duties and/or project work.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind‑set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On‑the‑job training will be provided to ensure proficiency in role requirements.