Telephone Operator

Responsibilities

• Handle internal & external guest enquiries over the phone tactfully and in a courteous way
• Ensure calls are transferred to the correct parties
• Responsible for efficient transferring of internal and external calls using the switchboard
• Familiar with fire and emergency procedures
• Communicate requirements by internal or external stakeholders to the correct department
• Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding & others

• Strong communication and customer service oriented
• Problem‑solving skills and ability to handle challenging situations
• Relevant experience as a Telephone Operator in hotel