Service Manager; Power Engineering

Overview

Main Function: The Service Manager leads a team maintaining power systems, overseeing installations, preventive/corrective maintenance, ensuring uptime, managing customer relations, and upholding safety standards for critical power infrastructure, requiring strong electrical expertise, leadership, and operational planning skills for 24/7 support environments.

• Team Leadership:
  Manage, train, and guide Field Service Engineers for smooth operations. Ensure 1st level Engineers have the relevant tools and skills. Assign job tasks to Engineers. Be the main point of contact for Field Service Engineers.
• Operations Management:
  Oversee preventive & corrective maintenance, resource optimization, and system performance.
• Technical Oversight:
  Act as Subject Matter Expert (SME), provide technical support, and resolve complex power system issues.
• Customer & Vendor Relations:
  Maintain strong relationships with clients and suppliers, managing contracts and ensuring Service Level Agreements (SLA) compliance.
• Safety & Compliance:
  Ensure adherence to safety protocols and regulatory standards for power systems.
• Emergency Response:
  Coordinate 24/7 standby for critical power system activations and emergencies.
• Project Management:
  Oversee power systems project deliverables, from order to commissioning, ensuring timely execution.

• Candidate must possess either a Diploma or a Degree in Electrical Engineering/Electronics Engineering or any related discipline.
• Incumbent must possess at least 7 years of working experience in power systems such as Battery Energy Storage System (BESS), Uninterruptible Power Supply (UPS), AC/DC power system, etc.
• Solid working experience in industrial UPS, BESS, AC/DC systems, fault resolution, and programming (advantage).
• Candidate must possess strong leadership, communication, problem-solving, planning, and customer service skills.
• Typically involves onsite work at various client locations (e.g., data centres, industrial sites).
• Often requires being on standby for 24/7 emergency call outs.

If you fulfill the job criteria above, please send your updated CV to

We would love to hear from you! Please note that only shortlisted candidates will be notified.