Lead Functional BA - AML Workflow & Customer Lifecycle

Lead the functional design and implementation of workflow solutions for customer lifecycle management and AML risk review processes. This role focuses on optimizing end-to-end customer journeys from onboarding through ongoing monitoring, ensuring seamless integration of AML controls into operational workflows.

• Lead business analysis for AML workflow projects covering customer lifecycle and risk review processes
• Design end-to-end workflows for customer onboarding, periodic review, and event-driven reviews
• Map customer journeys across KYC, CDD, EDD, and ongoing monitoring stages
• Define business rules for customer risk classification and review frequency determination
• Design workflow automation for AML risk review processes and case management
• Create functional specifications for workflow orchestration platforms
• Analyze current manual processes and identify automation opportunities
• Design escalation matrices and approval workflows for high-risk customers
• Develop requirements for customer 360 degree risk views and consolidated risk profiles
• Support integration of workflow solutions with KYC utilities and external data providers
• Design management information (MI) dashboards for workflow monitoring
• Create user stories and acceptance criteria for development teams
• Develop process documentation and standard operating procedures

• Workflow Design:
  Expertise in designing complex business workflows and case management systems
• Customer Lifecycle:
  Deep understanding of KYC/CDD/EDD processes and customer risk management
• AML Risk Review:
  Experience with periodic review, trigger-based review, and ongoing monitoring workflows
• Business Analysis: 8+ years as FBA in banking, with focus on Risk/Compliance operations
• Process Optimization:
  Experience with Lean/Six Sigma or similar process improvement methodologies
• Systems Integration:
  Knowledge of integrating workflow platforms with CRM, KYC, and AML systems
• Data Management:
  Understanding of customer data models, risk data aggregation
• Regulatory:
  Strong knowledge of MAS Notice 626, FATF recommendations, risk-based approach

• CAMS, CFE, or equivalent AML certification
• Certification in process improvement (Lean, Six Sigma)
• Experience with workflow platforms (Pega, Appian, Camunda, or similar)
• Knowledge of customer journey mapping and design thinking
• Familiarity with KYC utilities and external data providers (World-Check, Dow Jones, etc.)
• Experience with case management and investigation platforms
• Understanding of robotic process automation (RPA) in AML operations
• Previous experience at Singapore banks on KYC/AML transformation projects