Administrator Redlands Surgery

Job Overview

An exciting opportunity has arisen for a Medical Receptionist/Administrator at Redlands Surgery Penarth. The shifts will be fixed days and times but a flexible approach to the requirements of the surgery is essential. The successful applicant must be prepared to start work at 7.30 a.m and/or finish work at 6.30 p.m. We are looking for an enthusiastic, hard‑working and reliable individual who has excellent communication, organisational and IT skills, ideally with previous experience of working in a GP surgery and using the clinical IT system Emis, although training will be provided for the right person.

• Opening/Closing of the Surgery
• Telephone Call Handling
• Booking and Cancelling Appointments
• Front of House Reception Duties
• Managing Patient, Doctor and Hospital queries
• Prescription Requests
• Opening and Distributing Post
• Using Microsoft Office package
• Communication via Docman, day book and e‑mail
• Communication with all hospital departments
• Using the Clinical System Emis
• Electronic Filing of results and reports
• Scanning and Work‑flowing of hospital letters
• Other administrative duties associated with the role

We are a well‑managed and organised practice, established within the Eastern Vale Collaboration, EVC of Cardiff & Vale University Health Board. We provide a full range of enhanced services to our patients including minor surgery, LARC/Coil contraception, nursing home enhanced care and shared care monitoring.

Our practice team delivers a friendly, professional service to patients, visitors and staff. Our core values and behaviours foster a culture of openness, honesty and patient‑first service.

The role attracts an annual leave entitlement of 5 weeks plus a pro‑rata allocation of public and bank holidays, and membership of the NHS Pension Scheme is available.

• GCSE Grade 1 to C in English and Maths
• Qualified to NVQ Level 2 in Health & Social Care

• Experience of working in a team
• Able to work autonomously
• Good telephone manner
• Experience of Microsoft IT systems
• Experience of working in a GP practice or other clinical environment
• Experience of working with the Emis clinical IT system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.