Patient Service Associate

Key Responsibilities Patient Registration & Admissions

• Register and update patient particulars accurately in the hospital system
• Process outpatient appointments, admissions, discharges, and transfers
• Verify patient eligibility for subsidies, insurance, and financial assistance schemes

• Attend to patient and visitor enquiries at the counter, phone, or via digital channels
• Guide patients on clinic processes, waiting times, and next steps
• Manage queue systems and ensure smooth patient flow across service areas

• Prepare and explain bills to patients, including Medi Shield Life, Medisave, and insurance claims
• Process payments and handle basic billing discrepancies
• Liaise with finance teams on complex billing matters

• Maintain accurate records and update patient data in hospital management systems
• Coordinate with clinical teams to support smooth daily operations
• Assist with general administrative tasks and ad-hoc duties as assigned

• Minimum O Level