Duty Manager​/Senior Duty Manager

Responsibilities

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Respond to guest complaints and ensure corrective actions are carried out to resolve their complaints / concerns.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management or the Front Office Manager to be contacted in case of any emergency.
• Perform any other duties as assigned by the immediate superior.

• At least 3 years of relevant work experience in a similar capacity.
• Diploma or equivalent in Tourism / Hospitality Management.
• Able to perform shift duties, including nights, weekends, and public holidays.
• Well-groomed with excellent interpersonal and communication skills.
• Proficient in Microsoft Office Applications.
• Knowledge of Opera is advantageous.