Desktop Support Engineer

Job in Penarth, Vale of Glamorgan, CF64, Wales, UK

Listing for: TOTAL IT GLOBAL PTE. LTD.

Full Time position
Listed on 2026-02-09

Job specializations:

IT/Tech
IT Support, Desktop Support

Overview

The Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms. You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.

Location & Availability

The candidate must be available to visit both these locations if asked - Strategy & Tuas.

Key Responsibilities & Skills

Support for Windows platforms (Windows 7, 8, 10, 11)
Working knowledge of Windows (MacOS is a plus)
Strong experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
Basic troubleshooting of iOS, Android, and smart devices
Asset and inventory management experience
Strong troubleshooting, communication, and customer-handling skills
Experience with multi-functional printer troubleshooting
Willingness to travel within the city as required
Flexibility to support before/after business hours if needed
Excellent verbal and written communication skills in English

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