Application Support Analyst

Job Description

We are seeking a skilled Application Support Analyst to support and maintain critical data-driven applications, including Master Data Management (MDM) systems, ETL processes, and real-time data pipelines.

The role involves hands‑on production support, troubleshooting, and collaboration with development and operations teams to ensure high system availability and data accuracy, particularly in a 24x7 support environment.

• Provide application support for MDM systems, ETL workflows, and data publishing pipelines.
• Monitor and maintain data accuracy, integrity, and timeliness for downstream systems.
• Troubleshoot and resolve application, data, and performance issues in production environments.
• Perform root cause analysis and implement permanent fixes in collaboration with development teams.
• Execute SQL queries for data validation, analysis, and issue resolution using Postgres and/or Oracle.
• Support and enhance applications developed in Java (Spring, Maven).
• Participate in 24x7 on‑call rotation, including planned weekend and public holiday activities as required.
• Work closely with cross‑functional teams to support release deployments, incident management, and change activities.
• Maintain operational documentation, runbooks, and knowledge base articles.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong SQL skills with Postgres and/or Oracle RDBMS.
• Hands‑on experience in Java‑based application development (Spring, Maven), particularly in data‑related projects.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Positive learning mindset with the ability to collaborate effectively across teams.
• Willingness to provide 24x7 on‑call support and work during weekends/public holidays when required.

• Familiarity with Dev Ops tools, CI/CD pipelines, and Git Hub.
• Experience with BMC Control‑M for job scheduling.
• Hands‑on experience in Linux/Unix environments.
• Exposure to AWS cloud technologies.
• Prior experience in the financial services or investment industry.

• Strong ownership and accountability in production support environments.
• Ability to work under pressure and manage multiple priorities.
• Clear communication skills for technical and non‑technical stakeholders.
• Detail‑oriented with a focus on system reliability and data quality.