Software Engineer

Responsibilities

• The responsibilities of the Support Engineer are as follows:
  Contribute to the handling and resolution of incidents.
• Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
• Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.
• Contribute to the implementation of developments to resolve the incident.
• Contributing to the unit tests and writing the documentation relating to the changes made before going into production. Contribute to the respect of commitments/SLA's
• Contribute to the respect of commitments in terms of deadlines and quality of provided work.
• Assist the RUN teams in production
• Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.
• Assist the RUN team with requests for training/technical consultation.
• Provide training for the RUN teams
• Contribute to network improvements and carry out the regression tests.
• Ensure on-call duty according to the schedule and respond to intervention needs outside working hours.
• Help to draw up on-call schedules
• Respond and deal with incidents outside working hours.

• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum of 3 years of professional experience in Payment domain
• Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Phyton, Oracle Data Base….)
• Hands‑on experience in incident management
• Proven results‑oriented person with focus on delivery
• Excellent communication and inter‑personal skills to manage functional and technical stakeholders across multiple business units
• Ability to work under high pressure and provide clarity in confusion situations
• Location Singapore