Support Engineer; Copier, Network, Service JAC

Responsibilities

• Administrative Functions
  • Support the Service Manager in preparation of weekly and monthly service reports.
  • Process meter billing and ensure accurate updates in the CRM system.
  • Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
  • Maintain proper documentation and service records for audit and tracking purposes.
• Technical Functions
  • Assist in the installation, setup, and configuration of copiers/multifunction printers (MFPs) and smart office solutions.
  • Attend to on‑site service calls and urgent breakdowns, ensuring timely resolution.
  • Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software‑related problems (drivers, system integration, workflow solutions).
  • Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

• Diploma in Engineering, IT, Electronics, or related discipline.
• Experience in copier/MFP servicing, print solutions, or office automation systems.
• Sound knowledge of network setup (IP configuration, drivers installation).
• Proficient in MS Office (Excel, Power Point), MCSE, HTML.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willingness to travel for on‑site servicing across Singapore.