Lead ServiceNow Architect; AI & Enterprise Workflows
Job in
Penarth, Vale of Glamorgan, CF64, Wales, UK
Listed on 2026-05-07
Listing for:
ACCENTURE SG SERVICES PTE. LTD.
Full Time
position Listed on 2026-05-07
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Role Summary
Lead the architecture and delivery of enterprise-scale Service Now solutions, driving platform strategy, AI-enabled workflows, and multi-domain transformation across ITSM, ITOM, CSM, and HRSD.
Key Responsibilities- Define end-to-end Service Now architecture and platform strategy
- Design scalable, integrated solutions across multiple modules
- Drive AI-enabled workflows (Virtual Agent, Predictive Intelligence, GenAI)
- Act as trusted advisor to senior stakeholders (CIO/CTO level)
- Oversee solution design, integrations, and delivery governance
- Support pre‑sales, solutioning, and practice development
- 10–15+ years IT experience, with 5+ years in Service Now architecture
- Strong multi‑module expertise (ITSM, ITOM, CSM, HRSD)
- Proven experience in enterprise implementations and stakeholder management
- Hands‑on experience with integrations (API, cloud, middleware)
- Service Now CTA (preferred) and ITIL certification
- Experience with AI / GenAI on Service Now
- Consulting or transformation program experience
- Strong business + technology alignment mindset
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