IT Infrastructure Engineer: Elevate End-User & Network Services

Skills & Capabilities

• Ability to support end-user computing devices (PCs and mobile devices), office equipment (printers, AV equipment), and peripherals.
• Knowledgeable and experienced in supporting Microsoft Windows and Microsoft Office Suite.
• Experience working in an ITIL-driven environment, with a strong understanding of ITIL principles and processes, including incident, change, and configuration management, as well as adherence to best practices and policies.
• Experience working in a team-oriented, collaborative, and large-scale multinational environment is preferred.
• Strong analytical and problem-solving skills with keen attention to detail.
• Strong customer service orientation.
• Excellent verbal and written communication skills in the local language and English.
• Self-directed work style with the ability to prioritize tasks and communicate politely, clearly, and effectively with internal customers on technical matters.
• Good understanding of network and infrastructure technologies, including servers, storage, switches, routers, and patching, with the ability to provide support under the guidance of professional engineers or specialists.
• Ability to supervise a small team of junior engineers and act as a point of escalation for difficult or complex issues.
• Ability to identify systemic issues, continuous improvement opportunities, and potential risks, and elevate them to management when necessary.
• Ability to support end-user services and infrastructure-related project work.

• Diploma or equivalent professional qualification in Information Technology or a related field.
• Minimum of 5 years of relevant working experience.
• Candidates must be comfortable depositing their mobile phones in designated lockers during working hours. A landline phone will be provided at the workstation.