ServiceNow IT Operations & Asset Management

Job Description

· We are seeking an experienced Service Now professional to support and enhance IT Operations and Asset Management capabilities.

· The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.

Key Responsibilities

· IT Service Management (ITSM) Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)

· Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management Drive continuous improvement of ITSM workflows and automation IT Operations Management (ITOM)

· Support Service Now ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management Monitor infrastructure and application services, ensuring proactive issue identification and resolution

· Maintain service maps to enhance visibility of business services and dependencies

· IT Asset Management (ITAM) & Enterprise Asset Management (EAM)

· Manage hardware and software asset life cycles (procurement, deployment, maintenance, retirement)

· Support software license tracking, compliance, and optimization initiatives

· Enhance Enterprise Asset Management capabilities including:
Asset portfolio management RFID implementation and tracking

· Preventive and corrective maintenance planning

· Workflow automation for asset lifecycle processes Field Service Management (FSM)

· Support Field Service Management operations, including field workforce coordination and dispatch

· Track and optimize task execution, scheduling, and service delivery performance

· Stakeholder Engagement & Delivery Collaborate with business and IT stakeholders to gather and refine requirements Translate requirements into functional specifications and Service Now solutions

· Ensure operational stability, performance optimization, and adherence to IT governance standards

Experience & Qualifications

· Total

Experience:

5+ years in IT / Digital / Enterprise Systems roles

· Service Now

Experience:

Up to 4 years hands-on experience

· Proven experience across: ITSM processes and CMDB management ITOM modules (Discovery, Service Mapping, Event Management) IT Asset Management (ITAM) and/or Enterprise Asset Management (EAM) Field Service Management (FSM) capabilities

· Strong understanding of ITIL framework and service management best practices

· Experience in workflow design, automation, and Service Now platform configuration Ability to work in Agile / hybrid delivery environments

Preferred Skills

· Service Now certifications (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-ITAM)

· Experience with cloud environments and infrastructure monitoring tools

· Exposure to RFID-enabled asset tracking solutions

· Strong analytical and problem-solving capabilities

· Key Competencies Stakeholder communication and requirement elicitation

· Process optimization and automation mindset

· Attention to detail in CMDB and asset data governance

· Ability to operate in complex enterprise environments