Senior Digital Business Analyst

Responsibilities

• Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods.
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions.
• Evaluate and recommend suitable technology while aligning with Gov Tech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack).
• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development).
• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria.
• Ensure product readiness for smooth deployment, adoption and operations.
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management).
• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation.
• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation.
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks.
• Effectively engage and manage the vendors to deliver ICT solutions and services.
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines.

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines.
• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience).
• Strong portfolio that demonstrates proven, hands‑on experience working in Agile approach on Product‑centric teams.
• Working knowledge of AI tools and concepts.
• Strong analytical, conceptualisation, facilitation and problem‑solving skills, in particular with application in Discovery sessions and prototyping.
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas.
• Driven and motivated personality with the ability to rapidly learn, apply and execute.
• Experience in Project Management and Product Management is a plus.
• Motivated by innovation to achieve business goals and customer satisfaction.
• Excellent written, verbal communication, presentation and negotiation skills.