Transformation Excellence Consultant

About the Role

This role focuses on driving transformation through AI-led solutions by identifying high-value opportunities and delivering measurable business outcomes. You will work closely with stakeholders to design and implement GenAI-powered automation initiatives, improving operational efficiency and return on investment (ROI).

• Analyze business processes and refine ROI models using actual operational and financial data
• Identify high-impact opportunities for automation and digital transformation
• Design and deliver Proof-of-Concept (PoC) solutions using Generative AI technologies
• Collaborate with business, IT, and operations teams to define data requirements for AI initiatives
• Lead project management activities, including planning, tracking, and stakeholder communication (PMO responsibilities)
• Ensure alignment with IT Service Management (ITSM) frameworks and best practices
• Translate business needs into scalable AI-driven solutions
• Present insights, recommendations, and outcomes to stakeholders

• Minimum 3 years of experience in AI, automation, digital transformation, or related roles
• Proficiency in Japanese (N1) is required as this role involves regular communication with Japanese-speaking stakeholders and review of business and technical materials in Japanese
• Strong proficiency in English for cross-functional collaboration and documentation
• Experience in project management or PMO functions
• Familiarity with IT Service Management (ITSM) processes and frameworks
• Strong analytical skills with experience in ROI analysis and data-driven decision-making
• Ability to manage stakeholders and work across multiple teams

• Experience with Generative AI technologies and tools
• Exposure to automation platforms and AI solution deployment
• Consulting experience in transformation or operational excellence initiatives
• Familiarity with data architecture and governance concepts

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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