Production Support​/Application Support Specialist – Wealth Management; Avaloq

Job Description

We are looking for an experienced Application Support Specialist/Production Support to join the Production Services Team and support critical systems used by the International Wealth Management (IWM) Division.

The role involves providing production application and system support, handling incident, problem, and change management, and ensuring that requests from front‑to‑back IWM users are managed effectively and efficiently.

The successful candidate will identify the root causes of system issues, provide solutions or workarounds, and coordinate with vendors and development teams when required.

Strong communication, analytical, and troubleshooting skills are essential.

Knowledge of the Avaloq Banking System will be an added advantage.

• Provide daily application and system support to the IWM business on rotational shifts (7:00 AM–4:00 PM / 9:00 AM–6:00 PM), including on‑call support and managing the IWM IT Helpdesk.
• Maintain the performance, stability, and availability of the production environment.
• Monitor critical system components, troubleshoot issues, identify root causes, and provide appropriate solutions or workarounds.
• Work closely with business users to ensure production incidents are resolved promptly and appropriate remedial actions are implemented.
• Coordinate with infrastructure teams, development teams, and vendors on system upgrades, release management, and change implementation.
• Manage and track production issues and conduct incident post‑mortem reviews to mitigate root causes.
• Provide UAT support and manage production rollouts for both BAU changes and projects.
• Collaborate with regional IT teams and cross‑functional IT business units to maintain effective upstream and downstream processing.
• Participate in business continuity planning, exercises, and regional or global projects.

• University degree with a minimum of 3 years of application support experience within a banking or financial institution.
• Experience supporting Wealth Management, Order Management (OMS), or Execution Management Systems (EMS).
• Hands‑on experience with Oracle 19c, MSSQL, UNIX, and Windows operating environments.
• Strong experience supporting UNIX‑based applications, including shell scripting and automation.
• Experience with job scheduling systems, preferably Auto Sys.
• Hands‑on experience with at least one of the following:
  Avaloq, Margin Man, or AWS.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Self‑motivated, responsible, reliable, adaptable, and willing to learn new technologies.
• Excellent communication and stakeholder management skills across all organizational levels.

• Completed Avaloq Certification or Training.
• ITIL v3 certification or equivalent qualification.
• Knowledge of market data, financial models, and the FIX Protocol.
• Understanding of cloud operations, microservices, Python/Perl scripting, and Microsoft Excel.
• Basic financial knowledge of Foreign Exchange (FX), Money Markets (MM), Equities, Derivatives, and associated front‑to‑back operational workflows.