Informatics Executive, IT & Digital Operations; Healthcare

What you'll be doing

• Support the planning, testing and implementation of IT, automation and digital projects supporting healthcare and pharmacy operations

• Coordinate with internal teams, IT stakeholders, technology partners and vendors to ensure systems and projects are delivered smoothly

• Maintain the accuracy and integrity of healthcare data, system records and operational databases

• Generate regular and ad-hoc reports, and support the development of dashboards and data visualisations for operational and management use

• Conduct system testing, UAT and workflow validation to ensure technology solutions align with actual business processes

• Provide first-line support for system issues, troubleshoot user problems and coordinate with relevant IT teams or vendors for resolution

• Identify recurring system or workflow issues and support process improvement and automation initiatives

• Develop user guides, learning materials and conduct training to support effective adoption of healthcare systems

• Support the management of IT-related assets, applications and system documentation

• Work closely with healthcare and operational teams to maximise the use of existing systems and improve patient-centred workflows

• Support other digital, technology and operational initiatives as required

• Bachelor Degree in Information Technology/ Health Informatics or related studies

• Relevant experience in healthcare IT, application support, business systems, digital projects, data or operations

• Experience with project coordination, UAT, system implementation or process improvement

• Proficient in Microsoft Excel; experience with reporting, dashboards, Power BI, automation or data tools is advantageous

• Strong troubleshooting and analytical skills with an ability to understand both technology and business workflows

• Comfortable working with healthcare users, IT teams, vendors and multiple stakeholders

• Good communication and training skills, with a service-oriented mindset

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.