Restaurant Captain

Job in Penarth, Vale of Glamorgan, CF64, Wales, UK

Listing for: ASIA GRAND PTE. LTD.

Full Time position
Listed on 2026-01-14

Job specializations:

Restaurant/Food Service
Server/Wait Staff, Food & Beverage

Position: RESTAURANT CAPTAIN

Responsibilities

Greets guests and responds to guest inquiries and requests in a prompt and professional manner.

Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with the restaurant’s standards.

Equips with updated knowledge of the restaurant’s products and services

Resolves customers’ complaints during shift and logs all complaints for further follow-up actions.

Conducts shift briefings to ensure restaurant activities and operational requirements are known to staff on duty.

Checks and maintains stock for F&B supplies e.g. cutleries, dinnerware, glassware, etc. for smooth operations.

Manage table reservation system and service crew

Oversees the maintenance cycle for service equipment.

Adhere to hygiene and safety standards

Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company’s standard operating procedures

Handles other adhoc duties as and when assigned by Assistant Manager / F&B Manager.

Requirements

Demonstrated ability to manage crew members

2 years of relevant experience in a similar capacity

Demonstrated ability to interact with customers, employees, and third parties

Possesses strong problem-solving and training abilities

Interaction with guests in Mandarin & English is essential

Customer service-oriented mindset

Able to multi-task in a fast-paced environment

Working Hours

6 days work week, including weekend & PH.

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