Shop Manager; Peninsula Plaza; Retail

Job Summary

Lead and manage daily retail operations to drive sales growth, enhance customer experience, and optimize store productivity through effective inventory control, staff management, and operational compliance.

• Lead daily retail operations to deliver consistent service quality and improve operational efficiency aligned with business goals
• Analyze sales data to develop and implement targeted strategies that achieve or exceed sales performance objectives
• Elevate customer experience standards by applying feedback and best practices to increase satisfaction and foster loyalty
• Oversee inventory planning and stock accuracy to ensure timely replenishment and minimize shrinkage
• Develop, implement, and maintain operational procedures, documentation, and reporting to support strategic business objectives
• Coordinate merchandising standards, promotional activities, and in-store execution to maximize product visibility and sales impact
• Monitor sales data and operational KPIs, applying basic financial controls to inform effective decision-making
• Support digital marketing initiatives and online engagement efforts to broaden customer reach and drive sales growth
• Ensure compliance with internal policies and relevant regulatory requirements to uphold operational integrity
• Manage staff scheduling, onboarding, and performance evaluation to build a motivated, high-performing team
• Liaise with suppliers, logistics partners, and service providers to maintain smooth and efficient supply chain operations

• Ability to communicate in Burmese to support customer engagement in relevant markets is preferred
• Demonstrate independence, accountability, and adaptability to thrive in a fast-paced retail environment
• Willingness to work retail hours including weekends and public holidays