Debt Recovery Officer & Floater

Primary Objectives

• Handling incoming / outgoing calls queries daily, and transfer to the respective Officers. Maintain the ability to perform duties in Customer Service. To provide back-up support as needed, to Officers who are absence from work due to long leaves /infected with Covid.
• To call debtors for negotiating repayment arrangements.
• Initiates other necessary recovery actions (SMS, email, skip tracing and site visit).
• Follow-up promise to pay (PTP) and escalation of assigned cases.
• Check with Clients to confirm the payment received.
• Contribute to the achievement of the team target set by respective clients.
• Daily action of 100 accounts including outgoing call to debtors for negotiating repayment arrangements.
• To achieve 100% non-complaint to be in line with organization goal.

Reporting to Portfolio/Collection Manager for assigned portfolio(s). Reporting to Head of Operation for non-assigned portfolio(s). Liaise with the Operations Support staff on urgent portfolio matters. Maintain close relationship with other officers of the Portfolio to enhance collection.

• Able to type and converse in English fluently while the usage of Mandarin, Malay & Tamil will be an added advantage.
• Proficient in Microsoft office.

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.
• Monthly Commission:
  On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days work

Nearest MRT:
Macpherson (walking distance within 5 minutes)