Manager, Solution Development

Role Summary

As a Manager, Solution Development you’ll leverage your subject matter expertise to design and implement Microsoft Dynamics 365 Online CRM solutions across all phases of Avanade projects.

• Lead the technical delivery of Microsoft Dynamics 365 Online CRM solutions, ensuring timely and high-quality execution.
• Manage and mentor technical teams, driving accountability, coding standards, and best practices.
• Collaborate with business analysts, solution architects, and client stakeholders to translate requirements into technical solutions.
• Oversee CRM customization, including entities, attributes, business rules, workflows, and plugins.
• Provide technical direction for API development and system integrations using C# Web APIs and RESTful services.
• Manage version control and code collaboration using Bitbucket or similar tools.
• Ensure effective deployment and configuration management through CI/CD pipelines and tools such as Jenkins.
• Coordinate and perform CRM data migrations, preferably using SSIS or Kingsway Soft.
• Implement and enforce unit testing practices using mock frameworks.
• Use tools like XRM Toolbox to enhance productivity and solution quality.
• Support the creation, packaging, and deployment of CRM solutions and environments.

• 12+ years in IT application development, with 5+ years in technical lead or technical solution architect role.
• Hands‑on experience with Microsoft Dynamics 365 CRM Online, preferably Sales, Service, Power Platform.
• Experience in cloud migration from on‑premises to cloud will be advantageous.
• Have experiences in Singapore Health & Public Sector Industry. Candidate should be familiar with HCC or GCC environments.
• Strong knowledge of C#, OOP, JavaScript, and integration via REST APIs and SFTP, SSIS.
• Experience in team management, technical coaching, and delivery ownership.
• Familiarity with Dev Ops tools like Azure Dev Ops, Jenkins, Bitbucket, and solution deployment best practices.
• Hands‑on experience with CRM data migration tools such as Kingsway Soft SSIS Integration Toolkit.
• Ensure consistency across multiple environments by managing configurations and deployment strategies.
• Resolve solution layering and dependency conflicts during code deployment.
• Excellent communication skills with the ability to translate complex technical concepts into simple, clear terms.
• Proven leadership and mentorship experience, guiding teams effectively and ensuring proper delegation of tasks.
• Strong problem‑solving and critical thinking abilities to address challenges and drive effective solutions.
• Excellent interpersonal and stakeholder management skills.

• Microsoft certifications in Dynamics 365 or Power Platform.
• Experience with ReactJS or Power Platform components.
• Exposure to Agile delivery methodologies.
• Implements and optimizes automated deployment pipelines (CI/CD) for Dynamics 365 solutions.