Software Engineer

Role Overview

As a Day 2 Software Engineer, you will be responsible for ensuring the smooth operation of our software products post-deployment. Your role will involve not only fixing coding bugs but also performing end-to-end troubleshooting to identify and resolve issues related to configuration, performance, and integration. You will work closely with cross-functional teams to ensure our software meets the highest standards of quality and reliability.

• Bug Fixing:
  Identify, analyze, and resolve coding bugs in a timely manner.
• App Configuration Management:
  Review and update app configurations to ensure optimal performance and compatibility.
• Integration Support:
  Assist in resolving integration issues with other systems and platforms.
• Customer Support:
  Provide technical support to customers and address their concerns effectively.
• Documentation:
  Maintain detailed documentation of issues, solutions and best practices.
• Collaboration:
  
  Work closely with development, QA and support teams to ensure seamless software operation.

• Bachelor's Degree in Computer Science, Software Engineering or a related field.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, Mongo DB and IBM MQ.
• Available for 24/7 standby.
• Ready to work OT and in shift roles if needed.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

CEI: R1988671

EA License: 14C7275