Customer Service Officer

Customer Service Officer (International Freight Forwarding)

Location: Singapore (City Hall )

Our company is a well-established international freight forwarding company providing air freight, sea freight, customs clearance, warehousing, and logistics solutions. We are looking for a dedicated and customer-oriented Customer Service Officer to join our growing team.

• Handle customers’ enquiries and provide prompt, professional support.
• Coordinate daily import and export shipments by air and sea.
• Liaise with overseas agents, shipping lines, airlines, transporters, and customers.
• Prepare shipping documents and ensure accurate documentation.
• Monitor shipment progress and provide timely updates to customers.
• Resolve shipment issues and ensure customer satisfaction.
• Maintain accurate records and support daily operational activities.

• Minimum GCE ‘O’ Level, Diploma, or equivalent.
• At least 1 year of experience in freight forwarding or logistics is preferred (training will be provided for suitable candidates).
• Good communication and interpersonal skills.
• Able to work independently as well as in a team.
• Proficient in Microsoft Office applications.
• Positive attitude, responsible, and customer-focused.

• Competitive salary with performance incentives.
• Medical benefits.
• Friendly and supportive working environment.
• Career advancement opportunities.
• On-the-job training and professional development.