IT Graduate - Support & Operations

Location:

This position will be based at our IT offices in Pencoed, South Wales.

• Playing a key role in supporting the KCS initiative, including creating and maintaining high-quality knowledge articles with standardised templates for consistency and clarity
• Creating, producing, and continuously improving training materials including instructional videos, tutorials, self‑paced modules, and targeted content addressing emerging user needs
• Developing high-quality knowledge articles, refining templates, validating existing content, and planning weekly drop‑in sessions for newcomers to enhance user satisfaction and reduce support search time
• Identifying system issues, knowledge gaps, and process improvements; implementing solutions such as correcting feedback workflows and enhancing article submission requirements
• Providing frontline IT support to users during periods of absence or business need, including local hardware tasks such as device replacement and equipment distribution for new hires
• Assisting with small IT projects within the Global Service Desk by updating trackers, maintaining notes, attending meetings, and learning to identify and elevate issues early
• Participating in a structured PMO Buddy Programme paired with a Project Management Office member to learn project fundamentals including planning, delivery, timelines, risks, and cross‑team communication
• Gaining real‑world experience in project management through gradual, hands‑on exposure to complex initiatives from initiation through completion
• Working alongside experienced service and project professionals while developing versatile skills across multiple operational and technical domains
• Actively contributing to service improvement initiatives, identifying outdated or unclear content, and helping optimise processes to enhance overall service delivery

• Degree level qualification in a relevant subject
• Passion and interest for IT and Project Management
• Driven and proactive approach to learning
• Strong communication skills both written and verbally
• Capability to work both independently and collaboratively across cross‑functional departments

• Competitive Salary
• 30 days annual leave + Bank Holidays
• Company Pension Scheme (Aviva)
• Company Bonus Scheme
• Westfield Health Cashback Scheme
• Life Assurance 4x annual salary
• Enhanced Sick Pay Scheme
• Subsidised Electric vehicle charging facilities

Closing date: 26th July 2026