EMEA Service Desk Analyst

EMEA Service Desk Analyst

Quidel Ortho is seeking an experienced EMEA Service Desk Analyst to join our IT team at the Pencoed manufacturing facility. The role involves supporting end users across operations, supporting functions, and commercial, addressing both onsite and remote needs.

• Install and configure desktops, laptops, monitors, and peripherals.
• Image devices and install required software with SCCM, Intune, or MDT.
• Backup and transfer user data and settings from legacy systems.
• Connect devices to the network, configure printers, and ensure peripherals operate correctly.
• Tag and log equipment into inventory systems; decommission or recycle old hardware.
• Provide basic guidance and support to end users during or after roll‑out.
• Document installation processes, issues encountered, and resolutions.
• Ensure compliance with security protocols and industry regulations such as GxP or GMP.
• Assist the Service Delivery Lead with global desk coverage and inbound support calls.

• Demonstrated experience in IT hardware installation and deployment.
• Proficiency with Windows 10/11 installation, configuration, and troubleshooting.
• Basic knowledge of Microsoft 365 applications (Outlook, Teams, Word, Excel).
• Fundamental networking knowledge, including IP addressing and connectivity troubleshooting.
• Experience with device imaging and deployment tools such as SCCM, Intune, or similar.
• Strong problem‑solving skills and the ability to resolve common hardware/software issues.
• Excellent communication skills and professionalism in user interactions.
• Comfort following technical documentation, checklists, guides, and SOPs.
• Physical ability to lift equipment and work in varied office environments.
• Effective time‑management skills to meet rollout deadlines.

• Experience with enterprise deployment tools such as Autopilot.
• Advanced troubleshooting for complex system or hardware issues.
• Active Directory administration, group policies, and permissions management.
• Mobile Device Management (MDM) experience.
• Knowledge of ITIL practices and change control procedures.
• Basic scripting knowledge (Power Shell or batch).
• Project coordination experience and rollout tracking.
• Multi‑site rollout experience.
• Certifications such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate.

• Competitive salary with yearly reviews.
• Attractive pension scheme.
• Bonus scheme.
• Life assurance.
• Private medical coverage (where applicable).
• Linked In Learning access.
• Cycle to work scheme.
• Free onsite gym.
• Subsidised canteen.
• 25 days holiday plus 8 bank holidays.

Quidel Ortho is an equal opportunity employer committed to ensuring all individuals, including those with disabilities, have an opportunity to apply for positions of interest. We provide reasonable accommodations to qualified individuals so they can perform the essential job duties. For assistance or accommodations, please contact