Customer Care Manager - State Farm Agent Team Member

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide
  , making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through difficult situations with clarity and empathy.
• You take ownership and are comfortable managing customer needs independently while knowing when something should be escalated.
• You enjoy servicing and retaining customers and take pride in making sure people are properly taken care of after the policy is written.

Location Address: 29 SE Dorian Ave Pendleton, OR 97801

At Jesse Torres - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

We are seeking an experienced, licensed Customer Care Manager to help oversee day-to-day customer service operations and provide a consistent, professional experience for our customers.

This is a service-focused position for someone who is comfortable helping manage and servicing an existing book of business
, managing day-to-day customer needs, solving problems, and helping retain long-term customer relationships. While recognizing customer needs and identifying appropriate opportunities is part of providing excellent service,
this position is primarily focused on customer care, policy servicing, retention, day-to-day office operations rather than traditional new-business production.

• Serve as a primary day-to-day licensed customer service resource for the office.
• Manage incoming customer inquiries, walk-in traffic, and ongoing service needs while providing a high level of customer care.
• Build and maintain strong relationships with existing customers with an emphasis on customer satisfaction and retention.
• Assist customers with policy changes, account updates, billing questions, coverage questions, and policy reviews.
• Coordinate and follow up on underwriting requests, required documentation, eligibility questions, and other policy-related items, working with the appropriate agency or company resources to help bring outstanding items to resolution.
• Process and coordinate routine policy service requests, including added or replacement vehicles, drivers, lienholders or mortgagees, address changes, coverage updates, and other account maintenance.
• Assist existing customers with Auto, Home, Renters, and other Property & Casualty insurance needs within licensing and agency guidelines.
• Help customers understand available coverage options and policy changes and appropriately document customer decisions.
• Assist customers with billing concerns and help resolve routine service issues, escalating more complex matters when appropriate.
• Help customers navigate claims-related questions and connect them with the appropriate claims resources when needed.
• Monitor open customer service items and follow through to help ensure requests are completed accurately and timely.
• Maintain accurate customer notes, documentation, and follow-up activities in agency systems.
• Coordinate with the…