Entertainment Operations Manager Job Pendleton area,Oregon USA,Entertainment & Gaming

Entertainment Operations Manager

WAGE RANGER: $50k-$90k OPEN UNTIL FILLED: 1ST PULL DATE, OCTOBER 29, 2026

JOB SUMMARY

The Entertainment Operations Manager is responsible for the strategic development, acquisition, financial planning, ticketing strategy, advancing, coordination, execution, and evaluation of professional ticketed entertainment at Wildhorse Resort & Casino. The position identifies, evaluates, negotiates, secures, and coordinates entertainment talent that supports the Resort's brand, guest demographics, business objectives, financial goals, and continued development as a regional entertainment destination. The Entertainment Operations Manager provides direct supervision and strategic direction to the Special Events Manager and Events & Ticketing Coordinator and serves as the primary internal entertainment liaison among the Marketing Director, talent buyers, booking agencies, artist management, production vendors, ticketing providers, and Wildhorse operational departments.

ESSENTIAL JOB FUNCTIONS:

Develop and execute Wildhorse Resort & Casino's overall entertainment strategy utilizing market research, ticketing history, guest demographics, regional trends, competitive activity, artist routing, market demand, venue capabilities, financial performance, and Resort business objectives.

Develop and maintain an annual professional entertainment calendar that supports Wildhorse's goals for revenue generation, guest acquisition, player development, overnight stays, brand awareness, customer retention, and regional market growth.

Identify and evaluate professional entertainment opportunities, including nationally touring artists, regional entertainment, comedy, specialty entertainment, cultural programming, and other ticketed entertainment.

Work with the Marketing Director to develop annual and event-specific entertainment budgets, financial targets, ticket-sales goals, revenue projections, expense assumptions, and return-on-investment expectations.

Review proposed talent offers and provide recommendations concerning artist value, market demand, historical performance, competitive activity, ticket pricing, appropriate venue configuration, sales potential, and overall financial feasibility.

Oversee talent acquisition and booking activity, including communication with talent buyers, booking agencies, artist management, promoters, and other entertainment representatives.

Review and negotiate artist contracts, offer terms, technical riders, hospitality riders, cancellation provisions, payment schedules, insurance requirements, production obligations, and other entertainment-related contractual terms.

Oversee the professional advancing process for headline and ticketed entertainment, ensuring contractual, technical, production, hospitality, transportation, lodging, security, food and beverage, ticketing, and operational requirements are identified and communicated.

Serve as the primary entertainment liaison with Wildhorse departments including Marketing, Hotel, Food & Beverage, Security, Facilities, Finance, AV/Production, Players Club, Player Development, Box Office, IT, Accounting, Audit, and other departments necessary for successful entertainment execution.

Own and direct Wildhorse's entertainment ticketing strategy, including ticket pricing, ticket fees, seating configurations, manifests, inventory structure, holds, comps, VIP and sponsor allocations, accessible seating, presale strategy, public-onsale strategy, ticket releases, and related inventory controls.

Establish ticketing standards and approve event-specific ticketing plans, including on-sale timelines, social-media presales, Tribal presales, Player Development or VIP presales, public onsales, landing-page requirements, event descriptions, customer-facing terms and conditions, and approved promotional codes or access rules.

Provide direct supervision, priorities, and approval authority to the Events & Ticketing Coordinator responsible for day-to-day ticketing administration, sales-page implementation, ticketing platform configuration, scanner operations, credential distribution, ticket reporting, and related event-ticketing execution.

Oversee ticketing-system performance, data integrity, scanner readiness, event access controls, patron opt-in data handling, and coordination with IT, Accounting, Audit, Finance, Player Development, and other applicable departments.

Review ticket-sales pace, gross sales, ticket fees, attendance, comps, holds, geographic sales performance,…