Hamleys Steakhouse Manager

OPEN UNTIL FILLED: 1ST CLOSING DATE; JULY 8TH, 2025

The responsibility of the Steakhouse Manager is to assist the General Manager in the overall operations of Hamley’s Steakhouse. The Steakhouse Manager will primarily be responsible for the Steakhouse, Saloon, Banquets and Café. The Steakhouse Manager will be responsible for ensuring the highest level of service, quality of product, and operational performance of the Steakhouse, Saloon, Banquets and Café. The position requires the manager to be an “out-of-the-box” thinker, and a versatile planner who interacts easily with the public.

The Manager promotes guest satisfaction and quality service through the supervision of staff and operational efficiency. The Steakhouse Manager should be a leader that can execute the vision with a positive attitude, enthusiasm, and passion for our guests.

ESSENTIAL JOB FUNCTIONS:

• Ensure customer satisfaction through prompt, efficient, and friendly service, placing customers’ interests first. Must be comfortable initiating conversations and creating a memorable dining experience for our guests.
• Assist in developing, training, implementing, and monitoring service standards in the Steakhouse, Saloon, Banquets and Café.
• Assist with developing Steakhouse budgets and annual work plans. Ensure that departments operate within approved budgets.
• Works closely with Executive Chef and Sous Chef to ensure food service is prepared and delivered on time and by established quality and quantity standards.
• Monitors the performance of Hamley’s Steakhouse financial performance, labor costs, cost of goods/sales, service issues, inventory control, etc., and provides direction to correct areas of concern or enhance performance.
• Maintains a well-organized alcohol storage facility, and ensures proper controls are in place to protect all property used in the service of alcohol.
• Responsible for all supplies and beverage inventory including weekly ordering and monthly inventory counts.
• Serves as a working Manager, overseeing operations in all areas of Hamley’s and assisting as needed.
• Communicates policy changes, menu items, operational information, etc., to Leads and front-line staff in an efficient, effective manner.
• Identifies areas that need improvement, develops strategies to make the improvements, and works with General Manager to implement plans.
• Supervision of employees, including hiring, scheduling, leave approval, performance coaching and counseling, evaluation, training, new hire orientation, and staff development.
• Monitors dining and banquet rooms for service delivery, guest satisfaction, and staff performance standards, all about providing high-quality service.
• Provides pre-event meeting with banquet staff and a copy of each banquet event order to enable them to gain a thorough understanding of the client's guidelines and expectations.
• Inspects each function room before the scheduled event to check whether room set-up, menu, and scheduled events conform to the function sheet.
• Continually directs and assists banquet staff during the entire event to ensure that all details are carried out according to the client's requests.
• Supervises set up, clean up and breakdown of functions; accounts for all equipment and supplies, and ensures its return to storage area.
• Events will require working varied days, shifts, and hours, requiring a flexible schedule and availability.
• Promotes teamwork through open communication with staff and peers, ensuring that guests and operations needs are met and running smoothly.
• Solicits and responds to guests’ feedback by direct interaction, comment cards, etc.
• Assists with menu development and implementation including menu costing and plating guide.
• Meets regularly with vendors, and food buyer and works closely with warehouse staff in creating order guides and inventory sheets.
• Promote effective communication with General Manager, co-workers, and staff through regular staff meetings, team meetings, and other forms of communication. Participate and attend designated meetings, trainings, activities, etc., as directed.
• Participation and development of a tribal member workforce.
• Assists in the development and implementation of…