Bowling Arcade Supervisor

Bowling Arcade Supervisor role at Wildhorse Resort & Casino

WAGE RANGE: $20.00-$35.00

OPEN UNTIL CLOSED: 1ST PULL DATE:
September 12, 2025

Job Summary

Responsible for assisting the manager in the day-to-day operations of the Bowling and Arcade areas, including supervision of staff, operational programs, policies, fiscal management, tournaments, leagues, etc.

• Ensures customer satisfaction through prompt, efficient, and friendly guest service.
• Work in conjunction with the Bowling Manager.
• Helps to develop, implement and administer the bowling/arcade policies and procedures.
• Supervision of bowling/arcade staff including hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
• Under the direction of the bowling manager, leads by example by developing a teamwork environment that supports the goals of the resort.
• Promotes effective communication with leads, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
• Facilitates training and conducts periodic re-training or cross-training as needed.
• Reviews and monitors daily cleaning logs to ensure all items are complete. Conducts routine quality assurance reviews to ensure that all cleaning and sanitizing are done to standards.
• Complies with regulatory laws, WRC Employee Handbook, Fiscal Management policies, department policies and procedures, safety codes, etc.
• Organize league functions and events as needed.
• Will help guide staff in problem-solving situations and resolve conflict with guests or staff quickly and efficiently.
• Provides input regarding procedures and policies for specific operations as needed or directed by management.
• Keeps Bowling Manager apprised of employee issues, operational concerns, and business needs.
• At the direction of the Manager, will provide proper training and work on the development of staff and correct performance actions as necessary.
• Maintains a working knowledge of WRC operations, programs, promotions, events, and services.
• Participates and attends designated meetings, training, activities, etc., as directed.
• Ensures that the operation of equipment, tools, and materials is handled safely.
• Promotes a clean, safe, and healthy work environment for employees and guests, and promptly reports all concerns to the supervisor.
• Will help oversee the maintenance of the arcade machines and bowling equipment to ensure proper operation.
• Promotes internal guest service standards through courteous and respectful behavior.
• Represents Family Entertainment Center and WRC operations and interests, in a professional, proactive manner at all times.
• Promotes internal guest service standards through data received from sales, Info Search Customer Comment Cards, etc.
• Responds to guest concerns, received from Manager, in a timely and respectful manner via email, letter, phone, and Info Search.
• Other duties as assigned.

• Three (3) years of supervisory or lead experience.
• High School Diploma or GED or ten years of experience.
• POS experience.
• Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.
• Computer skills in Word and Excel preferred.
• Stand and/or walk for long periods; works in a noisy environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
• Excellent personal appearance and grooming.
• Requires a criminal history background check.
• Must be at least 21 years of age.

• Experience with bowling leagues & tournaments.
• Familiar with the Brunswick operating system.
• Experience with pinsetter mechanical operations.
• Experience operating an Arcade/Redemption Center.