General Manager

Responsibilities

• Building and developing a trusted team. The general manager will guide, support, and bring out the best in their crew members and shift leaders.
• Maintaining a positive working relationship with all restaurant staff. Fostering and promoting a cooperative and pleasant working environment that will maximize employee morale, productivity, and efficiency will be paramount.
• Hiring, training, and developing shift managers and conducting formal employee performance reviews.
• Ensuring that the team is equipped to provide an excellent guest experience in all areas.
• Utilizing the restaurant's profit & loss to optimize sales and profit by analyzing COGS and taking corrective action if necessary.
• Maintaining inventory, projecting changes in demands throughout the year, and adjusting labor accordingly.
• Ensuring that the restaurant is properly staffed to drive sales volumes. Prepare crew members’ schedules and approve schedules completed by assistant managers to meet staffing requirements and labor goals.
• Personally respond to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction. As well as taking the opportunity to identify areas for improvement as a team.
• Organizing and implementing local restaurant marketing as well as incorporating regional and national marketing promotions to increase restaurant sales.
• Exercising good judgment in decision-making and reporting issues to the district manager.

Qualifications / Skills

• Minimum of 3-5 years of restaurant management experience is required. Quick-service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Candidates should have a strong sense of urgency, thrive under pressure, and have the ability to motivate their team in a fast-paced environment.
• Strong customer service skills, as well as the ability to adapt and engage with a diverse crew and a wide range of customers.
• A proven track record of effective management. This should be demonstrated by previous COGS and labor.
• Successful candidates will be detail-oriented and have the ability to oversee and balance all aspects of a fast-paced and dynamic restaurant.
• Ability to stand for long periods of time and lift up to 50 pounds will be necessary.
• A strong sense of ownership is critical. The right leader is available to their store in the manner a parent would be; far beyond their designated shift, a manager is available 24/7 to their store and crew or otherwise ensures that there is someone to adequately care for their team in their absence.

Benefits and Compensation

• Salary: $50,000.00 - $60,000.00 per year (based upon experience)
• Healthcare benefits available
• Paid vacation and holidays
• 401K plan