Jack Box - TEAM MEMBER

Position Summary

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Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards, and 20/20 guest expectations.

• Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listen, Says Sorry, Makes it Right) if a problem occurs; and uses Jack in the Box Smart Selling standards as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately.
• Is well prepared and remains calm and productive during busy times; does not look rushed.

• Follows Jack in the Box uniform and grooming standards.
• Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

• Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
• Makes guests feel welcome and special by being ready, smiling, and connecting.
• Follows the Jack in the Box Hospitality Model on how to treat guests.

• Maintains restaurant cleanliness (interior/exterior).
• Is ready and prepared to serve guests as they arrive.
• Is organized and responsible.
• Asks for help, when necessary, to meet guests' needs.
• Is a good team player and assists co-workers when able.
• Follows the Jack in the Box Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

• Makes sure the food looks and tastes great and is high quality.
• Cares about food presentation; takes the extra time if needed.
• Ensures taste, appearance, and temperature standards are met for all products.

• Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
• Offers consistent, quick service and is always ready and prepared.

• Communicates and works with team to ensure order is accurate for the guest, repeats orders following Jack in the Box standards.
• Always provides the appropriate number of condiments, napkins, and utensils.
• Repeats the order to guests by looking in the bag/basket as they hand them their food.
• Follows bagging standards to ensure quality and accuracy.

• Follows all food safety policies and procedures.
• Follows all hand washing and glove procedures.

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

• Treats guests with care and respect.
• Is passionate about serving the guest.
• Has a happy, friendly personality that is engaging to both the guest and other employees.
• Reads the guest and anticipates their verbal and non-verbal communications and addresses them proactively.
• Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is does what is right for the guest.
• Understands that a guest is never an interruption. They are the first priority.

• Treats fellow team members with care and respect.
• Is a good team player.
• Has a positive can-do attitude.
• Is dependable and reliable.
• Is willing to help other.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with people of all backgrounds.

• Thrives in a fast-paced, high energy, team environment.
• Performs professionally during difficult situations and/or high volume times.
• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or food quality.
• Is flexible and changes direction based on the needs of the business.
• Works with a sense of urgency.
• Knows the products and menu.
• Follows Jack in the Box policies and standards.

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

• Guest (Dine In/Drive-Thru) >
• Immediately acknowledges and welcomes guests.
• Takes and clarifies orders, assists guests with menu selection as appropriate.
• Enters order in POS system, collects money, and makes change.
• Always thanks guest upon completion of order taking.
• Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
• Maintains cleanliness and stocking of work area.