Operational Support Worker; PT

DEPT/PROGRAM

Emergency and Security Services

JOB CLASS

Operational Support Worker

EMPLOYMENT TYPE

Part Time, Permanent

RATE OF PAY

$29.43 - $33.26 per hour

WORK SCHEDULE

As scheduled, up to 24 hours per week

EMPLOYEE GROUP

OPSEU

VACANCY TYPE

Existing Vacancy

Open

POSTING DATE

October 19, 2026

HYBRID ELIGIBLE

No

NUMBER

Multiple opportunities

Waypoint Centre for Mental Health Care is a 321-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.

The Manager of Emergency and Security Services is currently seeking a Part Time Operational Support Worker. The purpose of this position is to provide perimeter and operational security services within a high security forensic mental health facility. This includes observing/monitoring patient behavior and supporting the patient care process.

• Operating a wide range of security and operational equipment ensuring security equipment is in proper working order, and reporting any deficiencies to the Manager or designate.
• Informing unit staff of any unusual patient behaviour occurring in Provincial Forensic Programs common areas, and/or any visitor-related concerns.
• Maintaining all key / card control functions for the Waypoint facility and controlling access to and egress from the secure facilities and Forensic Security Office, ensuring that visitors sign-in/out as per established procedures;
• Screening persons and incoming materials/goods and mail for contraband including ensuring that no weapons enter the building. overseeing and assisting with the movement of goods through the facilities secure perimeter ;screening of contractors and maintaining an accurate tool count
• Monitoring ,activating and announcing all emergency systems/codes for the Waypoint Campus , and responding to all emergency codes according to established protocols and procedures;
• Completing patient admissions to and discharges from the facility by performing duties such as: processing of patient valuables, ; ensuring all required documentation is in order prior to a patient leaving the facility, and informing the Manager or designate of any deficiencies;.
• May provide security support during assigned outdoor patient activities and or hospital outings; including on unit support in extenuating circumstances
• Security staff must complete all tool counts received from shops, Units dietary, recreation and incoming contractors discrepancies must be immediately reported to the Manager.
• Providing telephone reception duties, including full switchboard coverage after-hours and as otherwise required consistent with established policies and government standards; operating the Provincial Forensic Programs public address and paging system and Regional site system after-hours for general communications;
• Will ensure their security memo books, Occurrence reports are accurate and up-to-date at the end of each shift.
• Arranging for escorts as required through the Team Lead, maintaining communication with all outside escorts involved in patient activities (e.g. yards, recreational activities and medical appointments), advising escorting staff regarding appropriate precautions to be taken for both inside and outside escorts.
• safe and secure central recreational activities by observing patient and staff activities at recreational activity, intervene where necessary; conducting security checks of patients, materials, and environments such as Yards, Central Recreation areas, Pool, Gym and exercise room; where otherwise consistent with safety and security objectives, engaging with patients in…