Customer Service Administrator

Overview

Blue Arrow is recruiting Support Officers for a client’s Edinburgh-based office. This is a short‑term (up to 6 months) contract role that supports the assessment and payment of student financial support in Scotland. If you have previous customer service experience, this could be an excellent fit.

• Assess funding applications: evaluate eligibility and entitlement to financial support in accordance with regulations and instructions, with meticulous attention to detail.
• Customer service: respond to queries from students, representatives, and college/university staff via telephone, e‑mail, or webchat, providing clear, accurate, and timely information.
• Adaptability: respond to changing priorities, take on additional ad‐hoc duties, and assist with special projects or cover during peak times.

• Helpline and webchat service: handle customer queries through the helpline/webchat platform with excellent communication skills.
• Rota coverage: cover on a rota basis from 9:00 am to 4:00 pm, Monday to Friday, ensuring high level of service during the working week.

• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Flexibility and adaptability to respond to changing demands.
• Experience in a customer service role is essential.

• Opportunity to gain valuable experience in the field of student financial support.
• Excellent pay rate and paid weekly.
• Work within a supportive and dynamic team environment.
• Contribute to the financial well‑being of students in Scotland.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.