Complaints & Service Improvement Assistant
Job in
Easter Howgate, Penicuik, Midlothian county, EH26, Scotland, UK
Listed on 2026-08-08
Listing for:
The City of Edinburgh Council
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Clerical, Office Administrator/ Coordinator -
Administrative/Clerical
Clerical, Business Administration, Office Administrator/ Coordinator
Job Description & How to Apply Below
The City of Edinburgh Council is recruiting an Assistant Complaint Officer in Edinburgh to provide high level administrative support to the Edinburgh Health and Social Care Partnership complaint function. You will help ensure complaints are logged, screened, and processed within the Complaints Handling Procedure.
You will contribute to delivering an effective complaints service by logging communications, supporting the ACL, and helping with performance reporting and service improvement reviews.
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