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Customer Service Operative
Job in
Easter Howgate, Penicuik, Midlothian county, EH26, Scotland, UK
Listed on 2026-09-20
Listing for:
Pertemps Edinburgh Contracts
Full Time
position Listed on 2026-09-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Service Operative Edinburgh Bus Station
Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between or
Rate of pay:
- Weekday Standard - £14.51
- Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am) - £18.56
- Weekend standard (Sat&Sun, 7am-9pm) - £17.63
- Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) - £21.68
You must be fully flexible to work Monday to Sunday.
Duration: Ongoing temporary assignment
Up to 33 days holiday per year
Full training will be provided. Opportunities for First Aid training, Overtime available
The Customer Service Operative will:- Managing live traffic movements
- Service provision to users of the bus station
- Ensuring that all facilities and areas of the bus station are in a safe and clean condition
- Assist in managing/developing and improving services and facilities at the bus station
- Ensuring that agreed levels of service are maintained
- Full training will be provided
- Ability to work within a team environment, with both internal and external partners
- Ability to interact with users of the bus station and provide clear and accurate information on services
- High level of customer service
- Strong problem solving skills
- A degree of tact, diplomacy and sensitivity, both personal and political nature
- A can-do attitude
- Literacy and strong IT knowledge
- Strong communication skills
- Excellent awareness of Health and Safety requirements
- Preferably experience of working within a live traffic environment
- Well presented
- Enthusiastic
- Resilient
- Motivated and eager to work to high standards during all shifts
- Good listening skills
- Work using your own initiative or as part of a team
- Highly reliable
- Excellent observation skills due to the high level of health and safety requirements
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