EdHelp Information and Support Student Assistant

Grade UE03: £24,729 - £25,804 per annum, pro-rata

Information Services Group / User Services / Help Services

Guaranteed Hours (GH) contract: approximately 7-10 hours per week

Fixed-term: 9 months

Start date: between 17 Aug – 14 Sept 2026

End date: between 21 May – 28 May 2027

Please note that these posts are not based at the Main Library, but are based in one of eight of our site libraries.

Discover what you can achieve next. Be part of something bigger.

The role of Information and Support Student Assistant (EdHelp) exists to support and enable the delivery and provision of routine front line customer service, providing transactional help, advice and support to students across the Library, IT, Student Finance and Student Administration functions. The postholder will resolve routine queries at first point of contact, triaging more complex enquiries as appropriate.

• Working in one of our site Libraries providing frontline support to students, staff and visitors of the University across a range of services including Library and IT.
• Giving excellent customer service while offering face‑to‑face help and information to users.
• Resolving user queries whenever possible, passing on those which require more specialist help.
• Shelving books and keeping the book shelves in order.

• Customer focused with proven customer service skills.
• Current UG/PG student (or starting in September 2026) at the University of Edinburgh.
• Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
• Well‑developed written, verbal and interpersonal skills.
• Ability to problem solve and be accurate and methodical.
• A proven ability to work well independently and as part of a team.
• Reliable with excellent time‑management skills.

• A competitive salary.
• Opportunities to develop new skills and broaden your experience.
• Contributing to the work and purpose of the University.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family‑friendly initiatives, and flexible work options.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

The closing date for applications is 1 July 2026. Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). Interviews will be held online during the week beginning 13 July 2026.