Children's Services Complaints Triage Specialist
Job in
Easter Howgate, Penicuik, Midlothian county, EH26, Scotland, UK
Listed on 2026-08-28
Listing for:
The City of Edinburgh Council
Full Time
position Listed on 2026-08-28
Job specializations:
-
Government
Job Description & How to Apply Below
The City of Edinburgh Council is seeking a Complaints Triage Officer at the Fort Social Work Centre. The role handles complaints and enquiries for Children’s Social Work and Education, triaging and coordinating responses within statutory timescales to ensure service improvements.
The post requires sound professional judgment, strong analytical abilities, and the capacity to build effective relationships with managers, practitioners, and service users to drive learning from feedback and improve
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