User Researcher; Public Sector

User Researcher Scotland - 6 month contract (Hybrid with two days per week in Edinburgh) £450 p/d

User Researchers play a critical role in designing, planning and conducting research to understand what people need from a service. You'll translate these insights into clear recommendations that support user-centred service design. Working closely with designers, product owners, developers and wider Agile teams, you will test services throughout their development and use evidence to inform and explain design decisions.

• Apply Government Digital Service (GDS) standards and user centred design principles to guide high-quality research and service development.
• Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies.
• Lead multidisciplinary Agile teams to design services that meet clearly identified user needs.
• Champion inclusive research approaches to ensure services work for all users.
• Build strong, trusted relationships with clients and stakeholders, while confidently challenging assumptions and facilitating difficult conversations when needed.
• Support and mentor user researchers and advise colleagues on how to maximise value from user research activities.
• Promote the organisation's people-centred design offering internally and externally, demonstrating best practice in user research.

Please send your CV for consideration.