Quality Assurance - Chase

Join us and make a direct impact by enhancing quality and efficiency across our technology processes. You’ll have the opportunity to grow your skills in continuous improvement while working with a team that values curiosity, learning, and collaboration. We empower you to help shape better outcomes for our clients and business partners. If you’re eager to learn and thrive in an inclusive environment, this is your chance to advance your career.

As a Quality Assurance Analyst within our team, you will support efforts to identify and reduce process inefficiencies across the software development lifecycle. You will apply Lean and Six Sigma methods, coordinate production testing activities, and help drive continuous improvement initiatives. You’ll work closely with cross-functional partners and contribute to a culture of learning and collaboration. Your work will help us deliver high-quality products and services.

• Support process mapping efforts to understand end-to-end quality processes, identify gaps, and capture improvement opportunities
• Assist with continuous improvement initiatives using Lean Six Sigma tools and help track actions, benefits, and sustainment plans
• Coordinate production testing activities with product and engineering teams, including test schedules, data readiness, and defect triage
• Maintain clear status reporting on product acceptance progress and consolidate metrics and stakeholder updates
• Prepare materials and document outcomes for cross-functional workshops and kaizen events
• Contribute to quality metrics and dashboards, keeping them up to date
• Promote continuous improvement practices by documenting playbooks, sharing learnings, and adopting best practices

• Foundational knowledge of Lean or continuous improvement methods and interest in applying them to technology processes
• Ability to learn and support process mapping and identify bottlenecks or non-value-add activities with guidance
• Analytical skills to help quantify problems, establish baselines, and measure improvements with support
• Strong communication and collaboration skills, comfortable working with global, cross-functional teams
• Ability to operate in agile, fast-paced environments; proactive, organized, and eager to learn
• Proficiency with collaboration and tracking tools such as JIRA, Confluence, and Excel or Sheets; basic familiarity with defects and test concepts

• Exposure to basic data analysis for continuous improvement, including trends and charts; familiarity with control charts is a plus
• Interest in workflow analytics or process mining using approved solutions
• Experience helping document or standardize procedures and assist with control plans to sustain improvements