Wealth Operations Manager

About the Role

The Wealth Operations Manager (internally known as Team Operations Manager) is responsible for the day-to-day leadership, supervision and coordination of a regional team of Client Executives and Paraplanners, ensuring consistent service delivery, effective performance and alignment with regional priorities. Reporting to the Regional Operations Manager, the role supports the achievement of regional objectives through effective management of team capacity, performance, service standards and operational activity.

The role also plays a key part in advancing Progeny's strategic priorities, including delivering consistently evidenced client outcomes, fostering a high-performing and development-focused culture, driving standardisation and simplification, accelerating digitisation and automation, strengthening brand identity, and supporting best-in-class M&A integration.

• Lead, supervise and support a regional team of Client Executives and Paraplanners, ensuring clear expectations, accountability and high standards of performance.
• Build a high-performing, development-focused team culture through coaching, feedback and capability building alongside Technical Heads.
• Translate regional priorities and operational goals into clear team actions.
• Provide effective day-to-day people management, supporting engagement, development and performance improvement.

• Oversee day-to-day team performance, ensuring high-quality service delivery and positive client outcomes.
• Monitor team KPIs, productivity and client outcomes, using MI and data to evidence performance and identify improvement opportunities.
• Reinforce processes, service standards and behaviours that support a consistent and high-quality client experience.
• Promote practices that strengthen Progeny’s brand identity and client reputation.

• Manage workflow, capacity and task allocation to ensure work is prioritised and delivered effectively.
• Balance workloads across Client Executives and Paraplanners in response to changing business needs.
• Identify capacity or workload risks early and work with the Regional Operations Manager to resolve them.
• Support scalable growth, including the effective integration of new teams or acquisitions through structured workload planning.

• Drive standardisation and simplification of processes to improve consistency and reduce operational complexity.
• Champion digitisation and automation, encouraging adoption of systems and tools to improve efficiency and control.
• Identify opportunities to remove manual activity, streamline processes and enhance scalability.
• Promote consistent ways of working that support sustainable growth and operational excellence.

• Ensure the team operates in line with regulatory requirements, internal controls and governance expectations.
• Monitor operational risks, errors and compliance concerns, taking prompt corrective or escalation action.
• Support operational practices that align with Progeny’s risk appetite and growth, including M&A activity.

• Lead clear, consistent and timely communication across the team.
• Act as a key link between the Regional Operations Manager and the team, ensuring alignment and effective feedback loops.
• Promote engagement through regular communication, structured supervision and constructive feedback.

• Work collaboratively with Regional Operations Managers, Regional Directors and Advisory teams to deliver aligned outcomes.
• Build strong relationships with Operations, Advisory, Technology, Risk and Compliance functions.
• Contribute to M&A integration activity, supporting onboarding of new teams and embedding consistent processes, culture and standards.
• Act as an ambassador for the Progeny brand, values and ways of working.
• Encourage knowledge sharing and best practice across the region.

• Client outcomes are consistently high-quality and clearly evidenced through data and MI.
• The team is high-performing, engaged and development-focused.
• Service…