Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

The Managing Director for Europe, Middle East and Africa (EMEA) Client Services within the International Private Bank will lead the business component of strategic initiatives to revolutionize client service delivery and transformation, operational efficiency, and the control environment in a Digital First setting. This role is pivotal in managing and developing a high-performing team, fostering a culture of collaboration and continuous improvement, whilst maintaining a robust control environment across the EMEA region.

The ideal candidate will be a visionary leader with a profound analytical mindset, capable of leveraging AI and advanced technologies to drive transformation to deliver impactful change within the financial services industry.

• Strategic and Operational Leadership:Oversee the daily execution of client transactions and inquiries, ensuring accuracy, compliance, and timely execution. Develop and implement comprehensive change management strategies to transform the client experience, ensuring alignment with the International Private Bank's strategic goals.
• Digital Transformation and AI Utilization:Champion a 'Digital-First, Human-Led' service model, promoting AI-driven solutions to streamline processes, enhance service delivery, and personalize client interactions. Oversee the implementation of Intelligent Workflows that automate repetitive administrative tasks while ensuring every client-facing decision remains under the direct oversight of a qualified professional
• Cross-Functional Collaboration:Partner with senior stakeholders across Product, leading business demand initiatives. Further collaborate with internal market partners, Business Management, Marketing, Finance, Technology, and Operations to ensure cohesive execution of transformation projects. Foster collaboration and alignment across diverse teams, leveraging insights from intelligent systems.
• Client Engagement and Relationship Management:Elevate excellence in client service delivery by collaborating with market managers, advisors and product partners to provide tailored services to clients, balancing sustainability with efficiency. Drive the adoption of digital tools and platforms to facilitate seamless interactions and transactions.
• Control Environment and
  
  Risk Management:
  
  Establish and maintain a robust control environment by implementing and monitoring effective controls to mitigate risks. Ensure adherence to regulatory requirements and internal policies, overseeing regular audits and reviews.
• Leadership and Team Development:Lead, mentor, and develop a high-performing team, fostering a culture of continuous improvement and innovation. Encourage strategic thinking and analytical problem-solving within the team.

• Experience:Extensive experience in client-facing operating models, AI-driven change strategy development, and strategic leadership within the financial services industry, preferably in Private Banking.
• Education:Bachelor's degree or equivalent; advanced degree preferred.
• Skills:Strong strategic and analytical thinking with excellent communication and presentation skills. Ability to engage and influence senior stakeholders and motivate a diverse team.
• Technical Proficiency:Expertise in AI, machine learning, data analytics, and technology innovation, with experience in digital transformation and client experience design. Proven track record of scaling AI pilots into production with measurable ROI.
• Interpersonal
  
  Skills:
  
  Strong relationship-building skills, with the ability to work collaboratively across diverse teams and geographies.

• Experience in managing large-scale client service operating models and leading operational change execution.
• Familiarity with…