Italian Client Advisor - relocate to Athens, Greece - Flight and Hotel

Italian Client Advisor – relocate to Athens, Greece – Flight and Hotel included

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Workster partners with a key BPO employer in Greece to find Italian-speaking Customer Experts for the largest worldwide Social Media company out of their office in Athens.

• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about our products and community standards.
• Make well-balanced decisions and be personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what’s right for our community.
• Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escape issues outside the company policy to the global team.

• C1 level of Italian.
• Good level of English (B2).
• Willingness to relocate to Athens or already based there.
• Experience in Customer Support is an advantage.
• Strong abilities to work independently and as a team player.
• Problem-solving and critical thinking skills.
• Adaptable and flexible, demonstrating abilities to work with process and information changes.
• Strong working knowledge of external systems and PC-based internet and software applications.
• Ability to provide required documentation (/Passport, Birth Certificate).

• Relocation package with initial hotel stay, flight paid in advance and help finding permanent accommodation.
• Competitive salary structure with bonus.
• Private health insurance.
• Varying shifts to be defined.
• A dynamic and creative team with positive and friendly atmosphere.
• Guidance and tools to reach your full potential.

Job Type: Full-time

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