Field Service Engineer Emilia Romagna

Position Overview

The Field Service Engineer for DR and CR equipment performs technical service and support day-to-day business on Agfa and 3rd party products and systems to customers. This position performs technical support for Agfa NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

• Home-based (travelling involved)

• Install and modify Agfa and 3rd party products (DR and CR)
• Troubleshoot Agfa and 3rd party products, also repair and replace on‑site and remotely
• Assist R&D and HQ in problem solving and risk analysis
• Train the customers
• Escalate when necessary problems to 2nd and 3rd tier support
• Perform preventive/corrective maintenance on Agfa products
• Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on‑site and remotely on technical questions and issues
• Identify opportunity for up‑selling Agfa Services and Products and pass on upselling opportunities to sales as required
• To manage return of equipment and parts in a compliant timely manner to company procedures

• University degree in Engineering / Electronics / Biomedical / Mechatronics or related
• Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X‑ray/DR systems
• Experience of networking and remote diagnosis software systems
• Experience of working safely with electromechanical systems
• Project Management skills could be a plus

• Proactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make the change
• Excellent attention to detail, ability to use initiative, strong self‑motivation, the ease of communicating with people, willingness to daily travel on business
• Able to fault find basic electronics to component level and excellent analytical skills
• Good X‑Ray/DR and Windows 7/10 knowledge
• Full driving licence
• Languages:
  
  Italian (native speaker level) and English (at least B2 level), any other could be a plus

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviours)
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes)

• Dynamic global organization with a history of innovation and strong product portfolio
• Challenging environment combined with a supportive management structure
• Competitive salary and benefit package
• Friendly work environment surrounded by dedicated and professional colleagues

At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

• Biomedical Engineering
• Field Service
• Electronics Engineer
• Medical Device
• Patient Care
• Engineering
• Manufacturing
• Healthcare